Credits: 3 (3-0-0)
Description
Introduction to quality systems through approaches proposed by Juran, Deming, Baldridge, Taguchi, Crossby etc., Quality costs, Requirements analysis using methods like Kano’s analysis, Requirement mapping using QFD, Product and process analysis using Design and Process FMEA, Robust design and process improvement using online and offline methods for design and analysis of experiments, Shainin’s tools for variability reduction, Process capability analysis and loss functions, Statistical tolerancing, Design of control charts and acceptance sampling plans, Quality standards like IS0 9000, ISO 14000, CMMI etc.; Service quality models and Service blueprints and Service FMEA, Case studies.