Credits: 3 (3-0-0)
Description
Module I: Nature, significance and rationale of Business Process Reengineering, Reengineering scenarios in major countries, Problems issues, scope and trends in BPR, Implementing BPR: Methodology and steps, IT enabled reengineering, mediation and collaboration.
Module II: The paradigm of Mass customization, managing organisational change, Transforming/Reinventing the enterprise, Team building. Case studies of success as well as failure.
Module III: People view, empowering people, reengineering management. Issues of purpose, culture, process and performance, and people.