Credits: 3 (2-0-2)
Prerequisites: MTL108
Description
Need for servitization, Service system types, Key dimensions of service systems, Frameworks for service system design, tools for service system design, Value co-creation, Service quality models, Economics of service systems, Service contract design, CMMI-SVC model for service systems, Case studies on service system design.
Prerequisite Tree
flowchart TD
MCL755-466[MCL755]
MCL755-466 --> MTL108-466[MTL108]
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