Credits: 3 (3-0-0)
Prerequisites: MSL301 & MSL302
Description
This case course explores the dimensions of successful service firms. It prepares students for enlightened management and suggests creative entrepreneurial opportunities. The main idea behind the course is: To study “breakthrough” services in order to understand the operations of successful service firms that can be benchmarks for future management practice.
To develop an understanding of the “state of the art” of service management thinking.
To understand the dimensions of service growth both domestically and internationally.
Prerequisite Tree
flowchart TD
MSL805-534[MSL805]
MSL805-534 --> MSL302-534[MSL302]
MSL805-534 --> MSL301-534[MSL301]
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